Questions
Collected from surveys and the inbox, answered the way we would answer them standing in your hallway. If yours is not here, put it in the notes on the quote form.
Yes, and we price the distance honestly rather than pretending Staines and Haslemere are the same trip. GU, KT and RH all behave differently — the Thames-side towns, the Hills villages, the commuter belt — and the quote says which one you are in rather than averaging it away.
We work alongside them. Surrey has good local movers in individual towns and we will happily say so; what we cover is the county-wide and cross-county work, the long moves out, and the villages that do not really belong to any one town.
Usually, and always after a look. Single-track approaches, no passing places, overhanging trees and gravel that goes soft after rain are all common south of the Hog's Back. Where a full-size vehicle will not reach the door we shuttle from the nearest standing point, and that goes in the quote rather than on the morning.
In Guildford and Reigate centres, yes, and bay suspensions need arranging in advance. Woking and the newer estates are easier. We will tell you which side of the application is yours.
Yes. The M25 is on the doorstep from most of the county, so the load leaves your door and runs out through Kent to the crossings. Same crew packing, and the customs paperwork prepared from the survey inventory.
Volume, access at both ends, how much packing you want done, and distance. In a county this shape the last one matters, so we keep it visible rather than folding it into the volume.
No, and on anything above a one-bed it is worth the twenty minutes. Video works well where a visit is awkward.
Either, or a split. Plenty of households take the books, the clothes and the garage and leave us the kitchen, the glass and anything framed. The quote names the rooms so nobody is surprised.
Common across the county, and the practical difference is protection rather than technique. Old plaster, original floors and door frames that have been there for centuries do not forgive a careless corner, so we board and blanket rather than rely on being careful.
Yes — wrapped, inventoried and racked indoors, collected as part of the same move. Surrey chains are often long, so it is worth mentioning at quote stage even if you only think you might need it.
Regularly. Anything genuinely valuable should be declared at survey so the right cover is arranged and confirmed in writing before you book, rather than discovered in a claim. Pieces that need more than a blanket get cases or crates.
Uprights routinely, with the right board and straps. Grands we assess first, and where the approach is awkward we bring in a piano specialist rather than improvise.
Goods in transit and storage cover are both in place, with the usual conditions around owner-packed cartons and items of unusual value.
The load stays on the vehicle or goes into store overnight rather than onto a pavement. We tell you plainly what that means for the booking rather than sending a surprise invoice afterwards.
Yes, and they go first — along with the end of the month. If your completion is fixed, book early.
Both. It puts London, Gatwick, Kent and the crossings within easy reach, which is why so many Surrey moves go a long way. It also means a bad afternoon on it is a bad afternoon for the whole job, so we plan the loading window around it.
Small commercial work — offices in the town centres, studios, consulting rooms and units on the business parks. Out of hours usually makes most sense.
Yes. Two households merging, or a house plus a storage unit emptied on the way. Mention both so the route is costed properly.
We do, from the survey inventory. Since the UK left the EU a household move needs a proper packing list and the destination country's transfer-of-residence process, and each of the four differs.
Put it in the notes on the quote form. Services covers what we do, coverage covers where, and European removals covers moves that leave the country.
Next step
Both addresses, roughly what is going, and your dates if you have them. We will arrange a survey and come back with a written quote.